1. Introduction and general terms

We are committed to protecting and respecting your privacy. This policy provides you with the details of how any personal data we collect from you or that you provide us will be used and processed.

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These terms apply to the use of games and applications developed by Koen Digital Limited (‘Koen Digital / ‘we’ / ‘us’). Our registered office is at 25 Deane Field View, Waterthorpe, Sheffield, England, S20 7LA. We are a company registered in England, with company number 10980519.This privacy and data policy (“Privacy Policy”) applies and has effect in respect of all games, applications and related services developed by us (together the”Application(s)”, “Game(s)”), as well as any other features relating to the Application(s) and Game(s) including our website (https://www.koendigital.com/). Together the Application(s), Game(s) and the Website are referred to as the “Services”.If you have any questions or comments about this Privacy Policy, please contact us at enquiries@koendigital.com

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We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Online Services is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

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Please read this Privacy Policy carefully. It contains important information about the following:

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• What information we may collect about you.

• How we may use any information collected about you.

• If and how we disclose your details to anyone else.

• The choices and rights you have regarding the personal information you have provided to us.

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 Our Services may contain links to external services which are owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

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We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes through the Applications and Games.

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2. What information we may collect about you

We collect and process the following information, which may include your personal data.

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2.1 Information provided by you when using the Applications & Games:

• When playing our Games or using our applications, we collect the following information from you:

• A pseudonymous identifier to identify you.

• Performance related data (such as progress)

• Device information (such as your operating system, locale, version, device model and capabilities/specifications of the device).

• Connection type (for example, WiFi, 3G, 4G).

• Which Games or Applications you are playing or have played previously.

• Mac address.

• Network service provider.

• Approximate location (city and country based off of your IP address).

• Locale information (such as country, timezone and language).

• Device advertising identifier (this is a unique identifier, that identifies your device, but not related to any personally identifiable information)

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Audio Data

• AV Buddy will use the Audio record function of your mobile to sample incoming audio for the SPL meter. Audio is not kept or used for any other purpose.

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Camera Data (AV Buddy Pro & AV Buddy)

• When creating a site survey form from within “AV Buddy Pro”. The app will have to access the camera, only to use in the site survey form. The photo is kept on your mobile and not used for any other purpose. 

• When using the AR display tool included in AV Buddy. The app will have to access the camera, only to use in the AR display tool. If a screen shot is made by the user the photo is kept in their device. 

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Location Data (AV Buddy Pro)

• “AV Buddy Pro” may request your Location data for a functional purpose. We may use various technologies to determine location, such as GPS, Wi-Fi or other network-based data such as IP address. Your GPS geo-location is not accessed without your consent. We do NOT provide your Location data for advertising networks and third parties. Location data is only used when creating a site survey from within the app.

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2.2. Data used in relation to advertising:

We utilise several third party advertising companies to provide you with applicable advertising in the Games. These networks and we may collect the following:

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• Locale information (such as country, timezone and language).

• Device information (such as your operating system, version, device model and capabilities/specifications of the device).

• Connection type (for example, WiFi, 3G, 4G).

• Which Games or Applications you are playing or have played previously.

• Network service provider.

• Mac address.

• Device advertising identifier (this is a unique identifier, that identifies your device, but not related to any personally identifiable information).

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2.3. Data used in relation to providing us with analytical data

We collect and analyse analytical information, related to how you interact with our Games. This information helps us identify any errors in our Games, and how best to focus development to make your experience with our Games better.

Personal data we may collect for this purpose includes the following:

• A pseudonymous identifier to identify you.

• Device information (such as your operating system, version, device model and capabilities/specifications of the device).

• Session information (how long you play our Games for)

• Number of Games played, and attempts within those Games.

• Purchase information (to let us know what you purchased, no payment details are collected).

• Locale information (such as country, timezone and language).

• Approximate location (city and country based off of your IP address).

• Date and time of your first launch of a Game

• Advertising information (such as how many adverts you have seen while playing our Games)

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2.4. Data collected and used from third parties.

When playing our Games, we may be provided data by the source of your installation and your native device game manager. These sources may include but are not limited to:

• Google Ads – 

• Google – 

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3. Why we collect personal information about you

We primarily collect and process your personal information to make your experience playing our Games more rewarding. In addition, we also use your personal data to help monetise our Games.

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3.1. To provide our Applications and Games to you.

We will use the data mentioned in section 2 to deliver our Games and the best experience possible. It’s important to us to provide you with this positive and rewarding experience.

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3.2. To test new features.

When we implement a new feature in a Game, or making a change to an existing feature, we may include you in that test. By collecting analytical information on your continued Game play we can identify whether the change is valid and adds to your overall experience with our games.

 

3.3. To manage monetisation.

Our Games are primarily advertising supported. By analysing how you interact with our Games will help us understand where to place advertising, and the best placement/timing for these.

We use a number of third parties for advertising. These include:

• Admob – 

• Unity – 

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3.4. Help identify errors.

It’s necessary to collect various analytical information so that we can be proactive about finding and resolving any errors that you’re experiencing playing our Games. (For example, if there’s a bug in a game when you reach level 900).

 

3.5. Discover our audience.

We use aggregated information and analytics to help identify which group of users are most active in our Game. This includes but is not limited to:

• Country

• Gender

• Age range (not an exact age, but a range. For example, 20 to 24 years old)

• Device manufacturer and operating system information.

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4. Sharing your information with third parties

We do not share your personal information to any third parties. If we are involved in a merger, acquisition, or sale of assets. If such an event occurs, we will either notify you directly, or place a notice on our website (www.koendigital.com) notifying you of such. As required by law. If we are required to do so, we may divulge your personal information to law enforcement or other government/enforcement agencies.

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5. Opt out and control

If you’re using an iOS/Apple device, you can also reset your advertising identifier. Information on how to do this is available here: https://support.apple.com/en-gb/

If you’re using an Android/Google Play device you can follow the instructions available here: https://support.google.com/googleplay/android-developer/answer/6048248?hl=en-GB

You can also withdraw your consent and prevent further data collection by deleting our Games.

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6. Your rights

You have the following rights over how we process your personal data. We endeavour to respond to any request within 1 calendar month. To issue a formal request, please email enquiries@koendigital.com with your device advertising identifier.

 

6.1. Request a copy of any data or request a change.

You have the right to request a copy of any data we hold about you. Please note that we cannot provide you with any analytical information, as there is no identifiable link to an individual. We will however use all reasonable efforts to retrieve any information for you. If we hold any personal information provided by you (for example, your name) then you are entitled to request us to update this.

 

6.2. Request us to delete your data.

You can ask us to restrict, stop processing, or to delete your personal data under the following circumstances:

• You’re withdrawing consent.

• The data you have provided is no longer accurate.

• There is no longer a need or legitimate interest for us to hold that data.

• Data was processed unlawfully.

• The data relates to a service offered to a child.

 

6.3. Obtain a programmatic machine readable copy of your data.

Sometimes you want to move your personal data. Where feasible we can provide data in a variety of different formats (depending on the storage location of the data). These include CSV (comma separated values) and JSON (JavaScript Object Notation).

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6.4. Make a complaint.

You have the right to make a complaint to a supervisory authority. You should contact us first so that we can attempt to resolve your issue. You can do this by emailing: enquiries@koendigital.com if applicable, please include your device advertising identifier.

Reasons you may wish to do this include:

• If you do not agree with the way we have processed your data.

• You feel that we have not adequately responded to your request for deletion or gaining a copy of your data.

 

7. Retention of data

We retain your personal information on our systems for as long as reasonably required or as otherwise stated in this Privacy Policy.

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8. Marketing to children

We do not knowingly advertise to children under the age of 13, or collect their personal information. In the unlikely event that we have (or you believe we have) collected information from a child, please contact us by emailing: enquiries@koendigital.com where we will take all necessary steps to purge the data from our systems.

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9. Information security

We take security seriously. As such, we take all reasonable measures and precautions to ensure any data we hold is safe. These steps include limiting access to specific personnel and encrypting any data in transit or storage locations. Despite all of the precautions and preventive measures we take, no security system or precaution can be 100% secure. If we do ever discover a breach of your personal data, we will notify you as soon as we can or place a notice on our website (https://www.koendigital.com)

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10. International data transfer

There is the possibility of your personal data being transferred outside of the EEA (European Economic Area) by our ad networks. We suggest that you refer to the privacy policies of those third parties (listed above in this policy). If you’d like to find out more about the safeguards we have in place, please email enquiries@koendigital.com.

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11. Contact details

If you have any questions, comments, or other queries, please don’t hesitate to contact us using the email address of enquiries@koendigital.com. We will respond to you in a timely manner, but advise that it might take up to a week for a response, and up to 1 calendar month to process any data related requests.